Refund policy

Return & Refund Policy

Thank you for shopping with us. We value your satisfaction and want you to feel confident about your purchase. Please read our return and refund policy carefully.

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it

  • The item must be in its original packaging

  • A receipt or proof of purchase is required

Certain items are non-returnable, including:

  • Gift cards

  • Downloadable software products

  • Personal care items (for hygiene reasons)

  • Final sale or clearance items

Return Process

To initiate a return:

  1. Contact us at luminousluxetechnical@gmail.com


    with your order number and reason for return

  2. We will provide return instructions and the return shipping address

  3. Securely package the item and ship it back to us

Return shipping costs are the responsibility of the customer unless the item was defective or incorrect.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, contact us at luminousluxetechnical@gmail.com. 

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery. Include photos and your order details so we can resolve the issue quickly.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again

  • Contact your credit card company—it may take some time before your refund is officially posted

  • Contact your bank for processing times

If you’ve done all of this and still have not received your refund, please contact us at [your email address].

Contact Us

If you have any questions about our Return & Refund Policy, please contact us:

  • Email: luminousluxetechnical@gmail.com

  • Address: 1209 MOUNTAIN ROAD PL NE
    STE N
    ALBUQUERQUE, NM  87110

Note: This policy is designed to comply with general U.S. eCommerce practices. You may need to adjust it to meet specific state laws or your business requirements.